I am not a luthier.  I do not build guitars.  A long time ago I used to buy and sell guitars and do some simple mods, like pickup swaps or minor electronics tweaks.  I do not have the detailed level of knowledge about guitars that I have with pedals.  I don't play much.  Many of my guitars were purchased to I could test the sound of my rack effects modules with different guitars and pickups.  I provide accurate descriptions to the best of my ability, but unlike with pedals, my descriptions should not be taken as "expert" descriptions.  Ask any questions you like before you make a purchase.  Most of the guitars include hard cases.  The guitar will be in the case, with padding if/when appropriate.  The cases will be in boxes, perhaps sometimes double-boxed.  I will give them a quick check to make sure they are OK before I pack them up.  I will insure them for the amount paid (or more in some cases).  If you have any questions about a guitar, I'm happy to answer them if I am able.  But once you purchase, there are NO REFUNDS, EXCHANGES, CREDITS, or other shenanigans!  It is extremely rare for me to have a bad transaction.  For guitars specifically, I've never had a buyer that was unhappy.  I will have already done everything I can to make sure the deal is good for you before I even offer a guitar for sale, so there's nothing more for me to do.  Just make sure you want what you're buying and are making an informed decision, and all will be well!  Think carefully about how it fits in with your setup - pedals, amps, style of music and playing, etc - because guitars can and often do sound very different in different setups.  That's just how it is.  I'm selling you a good working guitar, but you are responsible for getting the sound out of it that you want with your setup.