At present, we do not offer a warranty on our products that covers their performance, or your satisfaction with them.
Our products are customized for each order. We will work with you during the order process to do everything we reasonably can to develop product specifications that will meet your needs. However, their performance is subjective and varies not only with individual perceptions, but also with the way they are used and other equipment they are used with. As a result, we cannot guarantee that our products will perform the way you want them to perform. We only guarantee that they are built to the specifications agreed upon in the order.
All we will warrant is that the products will be built to the specifications set forth in the order and they will be operational when you receive and possibly assemble them. We test our products before they are shipped to make sure they work and that they comply with the specifications in your order.
Depending on your order, the products may be fully assembled or may require some assembly when you receive them. If the products are fully assembled, we warrant that they will be operational. If they are not, we will work with you to resolve any problems, in compliance with our Customer Support policies. If assembly is required, we warrant that the products will be operational if the assembly is done in compliance with our assembly instructions. If they are not operational after assembly, we will work with you to resolve any problems, in compliance with our Customer Support policies.
If any of our products fail or have problems, please contact our Customer Support. Our products are designed for easy maintenance and repair for most common failures. Replacement parts are available at reasonable cost for most repairs. We reserve the right to reduce the cost for replacement parts if, in our sole discretion, we determine some component failed sooner than should be expected or was in some way defective.
Please note that we reserve the right to do whatever we reasonably can to make sure you are happy with our products and services, regardless of limits to our warranty or guarantee!